Gk99 Privacy Policy – Your Data, Your Rights

Gk99 (https://gk99.ws) places the highest importance on protecting its members' personal data. This Privacy Policy clearly explains what information gk99 collects, how it is used, how long it is retained, and under what circumstances it may be shared with third parties.

This Privacy Policy applies to gk99's website, mobile application, and all associated services. By using any gk99 service, you are considered to have consented to this Privacy Policy.

We manage data in accordance with international data protection standards, including the principles of the GDPR (General Data Protection Regulation). While GDPR primarily applies to European users, gk99 believes every user deserves the highest level of data protection.

Gk99 only collects data necessary to provide its services. We do not gather unnecessary personal information.

• Full name (as provided during registration)
• Date of birth (for age verification)
• National ID or passport number (for KYC purposes)
• Current Address

• Email Address
• Mobile Phone Number

• Payment Method Details (bKash / Nagad / Rocket number)
• Transaction History (Deposits & Withdrawals)
• Betting History & Account Balance

• IP address and device information
• Browser Type & Operating System
• Approximate Location (District Level)
• Platform usage logs and timestamps

Gk99 collects data through several methods. It's important that you are aware of each one.

• When filling out the account registration form.
• When submitting documents for KYC verification.
• When making a deposit or withdrawal.
• When you contact our support team.
• When participating in promotions or surveys.

• Through cookies and tracking technologies while using our website or app.
• IP addresses and session data are automatically recorded in server logs.
• User behaviour tracked via in-app analytics tools.

Gk99 uses collected information for the purposes listed below. Each use is backed by a legitimate reason:

• Service Delivery: For account management, betting features, payment processing, and bonus crediting.
• Identity & Age Verification: To verify member identity during the KYC process and to prevent access by minors.
• Ensuring Security: To prevent fraud, hacking, and money laundering (AML).
• Customer Support: To respond to your queries and complaints, and to resolve any issues you encounter.
• Service Improvement: To analyze user behavior and improve the overall platform experience.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Personalised Experience: To deliver relevant bonuses and offers based on your preferences and history.

Gk99 does not sell or transfer your personal data to third parties. However, limited sharing may occur in the following circumstances:

• Payment Gateway: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
• KYC Provider: With authorised KYC service providers for identity verification.
• Technology Provider: With cloud server and cybersecurity service providers — solely for the purpose of operating our services.

• When required by order of a lawful Bangladeshi court or regulatory authority.
• For reporting suspicious financial activity (AML Policy).
• In matters of national security or criminal investigation.

Gk99 uses cookies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

Types of cookies we use:

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

Gk99 uses internationally recognised security technologies to protect your data. Our security layers include:

• All passwords are stored using bcrypt hashing — raw passwords are never saved.
• Automatic alerts are triggered for suspicious logins or transactions.
• 24/7 security monitoring in server rooms.
• Regular penetration testing is conducted.

Gk99 does not retain data longer than necessary. Retention periods vary by data type:

• Account Information: For legal requirements during the active account period and for up to 5 years after closure.
• Transaction Records: 7 years from the date of the last transaction (in accordance with financial regulatory requirements).
• KYC Documents: 5 years from the date of KYC completion.
• Chat Logs & Support Tickets: 2 years from the date of resolution.
• Cookies & Session Data: Upon session end or within a maximum of 30 days.
• Marketing Consent: Until consent is withdrawn.

As a gk99 member, you have several important rights regarding your personal data:

To exercise this right support@gk99.ws— send us an email or reach out via live chat. We will respond within 30 days.

Gk99's services are strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

• Age verification is mandatory during the registration process.
• Age is re-verified during KYC verification.
• Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.

Gk99 may update this Privacy Policy as needed. In the event of any changes:

• For major changes, you will be notified at least 14 days in advance via email and in-app notification.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Previous versions are available upon request.
• Continued use of the service after any changes takes effect constitutes acceptance of the updated policy.

For any questions about our Privacy Policy or to exercise your data rights, please get in touch with us:

• Email: support@gk99.ws (response within 72 hours)
• Live Chat: Via website or app (available 24/7)
• Support Hours: 7 days a week, 24 hours a day